Frequently Asked Questions at Padelsouq

You can place an order by selecting your desired product, adding it to your cart, and following the checkout process. You will need to provide a shipping address and payment information before completing your order.

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Yes, you can request changes to your order at any point before it is fulfilled. To make changes, please reach out to our customer service team immediately. Once an item is fulfilled, we're unable to accommodate any modifications to your order.

If you place an order for an item that is subsequently found to be out of stock, we will automatically cancel your order and issue a full refund. We apologize for any inconvenience this may cause and we will notify you promptly of any stock issues.

Shipping times can vary depending on your location and the shipping method chosen at checkout. Generally, standard shipping takes 1-5 business days.

Yes, Padelsouq provides worldwide shipping to a broad range of destinations. The cost and delivery timeframe of your international shipment will depend on the specific country to which the order is being shipped.

Padelsouq simplifies the process of determining international shipping rates and estimated delivery times for our customers. When you initiate a checkout on our website, you'll have the opportunity to enter your location and address details. Once entered, the shipping cost rate will automatically be calculated and displayed above the total amount of your purchase.

You have one (1) calendar day from the date of receipt to initiate a return.

Yes, there is a fixed return shipping charge of AED 10 for each item returned.

Yes, a restocking fee of 1% of the total purchase price of the returned item will be applied.

No, there are certain items that you cannot return:

1. Goods marked as "final sale," "clearance sale," or under "offers" are ineligible for returns and refunds.
2. Padel rackets that have their seal opened cannot be returned.
3. Customized products, special orders, and personalized items are non-returnable.
4. Personal care products, including socks and sports bras, items purchased during a sale, and gift cards, are also non-returnable.
It's important to review product details and return policy terms carefully before making a purchase to ensure that the items meet your expectations.

Refunds are processed exclusively in the form of in-store credit within a maximum period of fifteen (15) calendar days from when we receive the returned goods in compliance with our policy.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

International customers must initiate their returns within one (1) calendar day subsequent to receipt of the goods.

International customers are responsible for all costs associated with the return shipping of goods.

In-store credit is a form of credit issued by us, which can be used as a payment method for future purchases on our website. It's often issued for returns or as part of promotional activities.

Earning in-store credit can occur through participating in specific promotions, returning an item for which the refund is issued as in-store credit, or as part of our loyalty program.

You can use your in-store credit by selecting it as a payment option during the checkout process. It can be used to cover the entire cost of a purchase or can be combined with other payment methods.

Padel is a racket sport that combines elements of tennis, squash, and badminton. It's typically played in doubles on an enclosed court. Super fun and social!

Padel uses the same scoring system as tennis. So if you know that, you're good to go!

All you need is a Padel racket and balls. Of course, wearing comfortable sports attire and shoes can significantly enhance your game.

A standard Padel court measures 20m x 10m. It’s smaller than a tennis court, which makes the game quicker and more exciting!

Padel hails from Mexico where it was created in 1969. Today, it's popular globally, with Spain leading the way!

Absolutely! Padel is extremely beginner-friendly. With a bit of practice, you'll quickly pick up the rules and techniques.

Padel rackets are solid without strings, smaller than tennis rackets. Tennis rackets are typically strung and have a larger surface area.

You bet! Padel is an excellent full-body workout offering cardio, agility, and coordination benefits.

Unlike tennis, in Padel, you can use the walls similar to squash. This brings a delightful and engaging twist to the sport.

You should consider the racket's shape, weight, and material. Our Padel Equipment Buying Guide at Padelsouq can help you find your perfect match!

A Padel match typically lasts around one to one and a half hours. Just think of all the fun packed into that time!

Common Padel injuries include ankle sprains and wrist strains. Having a proper warm-up, using the right equipment, and following good techniques can help prevent them.

Practice is key! Participate regularly, play with different partners, and don't shy away from challenging matches. This, plus the enthusiasm, will make you a pro in no time!

Yes. While Padel originated in Mexico and is currently big in Spain, its charm is spreading rapidly around the globe!

A good Padel shoe provides comfort, stability, and traction. Cushioning and durability are also crucial elements to consider.

In Padel, the serve must be underhand and diagonally, hitting the ball at waist level or below.

Though Padel is typically played in doubles, you can play singles too! But remember, the court is pretty wide, so get ready for a workout!

We suggest you replace your Padel balls after approximately 20 games to ensure optimal game quality.

Absolutely! You can practice shots and improve reflexes using the wall. You don’t always need a partner to get better!

At Padelsouq, of course! Visit Padelsouq to explore a range of top-class Padel gear designed to power your performance.